What I’m the most grateful for is the efficiency it brings,” CTO Mike Ross said. It absolutely enables my team to deliver things much quicker versus using a multitude of tools again. “Twilio enables us to deliver new functionality at scale and really shorten our delivery timeframes.
They needed a solution that allowed them to not only be efficient with their current platform but think ahead about new features as their customers’ needs change and evolve. “In earlier versions of the platform, we had challenges with dropped and frozen calls, low bandwidth video situations, etc., and we just weren’t meeting the high quality standards we wanted,” Connors said.Īnytime Pediatrics began looking for a partner that could deliver their video and audio communication needs with the dependability, scalability, and resilience to deliver over 40,000 monthly visits and beyond without issue. While COVID-19 may have helped Anytime Pediatrics convert providers and their patients into customers, the technology, workflows, and overall customer experience in place before the pandemic has kept both parties coming back-but it wasn’t always that way. So how do we make it seamless and easy for all parties involved?” “It’s really about creating technology that helps both patients and parents easily access it-but we also know that we need to get on board. “It’s not, ‘Hey, pick a random doctor,’” Connors said. When a child is sick or hurt and a parent can’t get to the office to see their doctor, Anytime ensures children, and their parents, still get to see their regular physician. “What we’re trying to really put at the center of our business is existing relationships… we know building existing relationships fosters better care long-term for kids.” “We started Anytime Pediatrics with the idea of advancing innovation that fosters relationships and elevates pediatric care,” Connors says. While many telehealth companies are focused on speedy appointments and matching patients to providers, Anytime makes relationship-building their core priority. Mick Connors-CEO of Anytime Pediatrics and a pediatric doctor for more than 30 years-passionately believes in the value of patients’ and families’ long-term relationship with their pediatrician.
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